Because of the Coronavirus (COVID-19) the office is changing how we provide medical care to our patients during this difficult time.
We are here to handle your chronic medical problems as well as urgent conditions which may arise, whether related to the current pandemic or not. We do not want you to postpone care for your chronic medical conditions.
If you have an upcoming follow up visit or physical already scheduled, we will not be seeing you in the office. Instead your visit will be conducted by a video-enabled virtual visit or by phone if you do not have computer or smart phone capabilities. Please reserve that time so that your provider can reach you for a virtual visit. Someone from NSIM will call you one to two days prior to assist in setting this up and to review your medications, and any preventive medical needs.
See other documents on this web page to find instructions for downloading the Healow app on your smart phone. The Healow app is a great resource and is the easiest way for you to do a video visit, and message your provider.
We will be billing your insurance company for any time the provider spends with you whether video visit, phone call or web message. There will be no cost to you for copays.
If you have an urgent problem, please call us and a provider will call you back to help you. If we feel that you need to be seen in the office, we have a limited number of providers who are seeing patients in the office by scheduled appointment starting 8am to 1:30pm Monday thru Friday for non-respiratory issues.
We will not have walk in hours – please call the office first.
If you have any respiratory symptoms such as cough, shortness of breath, fever, or nasal congestion, please call us and a provider will evaluate you over the phone and determine your need for an office visit or testing. All visits for respiratory illnesses will take place in a heated tent in the parking lot behind our building and are by appointment only.
At times of communal stress like this, reaching out to friends and family with encouragement and support helps both the giver and the receiver. We need to stay connected!